Terms of Service
Effective Date: August 21, 2026
Last Updated: August 21, 2026
1. When These Terms Apply
These Terms of Service apply when a customer books or authorizes NewPath Junk Removal LLC (“NewPath,” “we,” “us,” or “our”) to perform services. Visiting our website, using the Ask NewPath assistant, or requesting information or a quote does not by itself create a booking or service contract.
A job is booked only after NewPath and the customer agree on the service scope, price or pricing method, service date, and important access conditions. If an arrival time or service window has not been confirmed, it remains to be determined.
2. Services
Depending on the requested scope, location, access, equipment, staffing, and safety conditions, NewPath may provide household junk removal, furniture and appliance removal, curbside pickup, residential cleanouts, furniture delivery or logistics, moving help, disassembly, and safe heavy-item assistance.
Availability of a service does not mean that every item or job is within our capacity. We may decline or stop work that is unsafe, unlawful, materially different from the agreed scope, or beyond our equipment or crew capability.
3. Quotes, Estimates, and Scope Changes
Customers may request pricing by phone, text, email, website form, or photos. Accurate photos and descriptions help us price the correct scope.
- All-inclusive quotes: When the information is sufficiently clear, NewPath may provide an all-inclusive price based on the items, access, labor, disposal needs, and assumptions stated in the quote. That price will be honored when the actual job materially matches the disclosed scope and assumptions.
- Estimates: When important information is incomplete, NewPath may provide an estimate or range. We will identify it as an estimate rather than a final quote.
- Scope changes: A price may be revised if the actual items, volume, weight, access, stairs, carry distance, disassembly, parking, special handling, disposal requirements, or other material conditions differ from what was disclosed or agreed.
NewPath will explain a material price or scope change and obtain the customer’s approval before performing the changed or additional work. The customer may decline the changed work.
4. Pricing and Payment
Pricing may account for labor and crew requirements, travel, stairs, elevators, carry distance, parking, disassembly, equipment, truck capacity, item weight, disposal or recycling costs, and safety or access conditions.
Payment is due when the agreed service is completed unless NewPath and the customer agree otherwise in writing. Accepted payment methods will be communicated to the customer. NewPath will not add undisclosed charges after the work is completed.
5. Customer Responsibilities
The customer agrees to:
- own the items or have legal authority from the owner or responsible property representative to move, remove, or dispose of them;
- accurately identify the items and disclose stairs, elevators, long carries, parking restrictions, building rules, certificates of insurance, unusually heavy items, connected appliances, hazardous materials, and other conditions that could affect safety, equipment, staffing, time, or price;
- provide safe and lawful access to the property and the agreed items;
- identify items that must remain and remove or clearly separate cash, jewelry, documents, medication, electronics, and other valuables before work begins;
- protect or identify fragile flooring, walls, railings, fixtures, landscaping, and other areas of special concern; and
- ensure that utilities, appliances, fixtures, and other connected systems are disconnected by a qualified person when required. NewPath does not perform plumbing, electrical, gas, refrigerant, or other licensed disconnection work unless expressly agreed and lawfully permitted.
6. Prohibited Materials and Unsafe Conditions
Unless specifically approved in advance with a lawful handling and disposal plan, NewPath does not accept hazardous, biomedical, illegal, explosive, flammable, pressurized, or regulated materials; chemicals, paint, oils, fuels, liquids, asbestos, medical waste, firearms or ammunition; or concrete, brick, soil, roofing, and other heavy construction debris.
NewPath may refuse or stop work when prohibited or undisclosed materials are present; access, structures, weather, people, animals, parking, or traffic create an unsafe condition; the requested work requires unsafe lifting, hoisting, disconnection, or specialized licensing; or the scope materially exceeds what was agreed. When practical, we will explain the reason and discuss a safe alternative.
7. Cancellations and Rescheduling
NewPath does not currently charge a cancellation, rescheduling, no-show, or trip fee. We ask customers to provide as much notice as reasonably possible so the time can be offered to another customer.
A canceled appointment releases the reserved time, and a replacement date depends on current availability. NewPath may also reschedule because of unsafe weather, illness, vehicle or equipment problems, building restrictions, emergencies, or other conditions outside reasonable control. In those circumstances, neither party owes a cancellation fee.
8. Care of Property and Service Concerns
NewPath will use reasonable care while performing the agreed work. The customer understands that moving large or heavy items through tight or fragile spaces can involve risk even when reasonable care is used.
NewPath is not responsible for pre-existing damage, hidden deterioration, weak or improperly installed structures, ordinary wear, or damage caused by inaccurate information, unsafe conditions, or a customer’s failure to identify items or areas requiring special care. Nothing in these Terms excuses NewPath from responsibility that cannot lawfully be limited.
The customer should report a property-damage concern as soon as reasonably possible, provide photos or other available documentation, and give NewPath a reasonable opportunity to inspect the condition. When NewPath is responsible, the parties will work in good faith toward an appropriate repair, replacement based on reasonable current value, or other resolution. To the extent permitted by law, NewPath is not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable from the agreed service.
9. Disposal, Donation, and Recycling
Once accepted items are removed, NewPath may dispose of, recycle, donate, transfer, or otherwise handle them using lawful facilities and available channels. We may make reasonable efforts to donate or recycle suitable items, but we cannot guarantee that a particular facility or organization will accept an item or that an item will avoid disposal.
10. Ask NewPath and Website Information
The Ask NewPath assistant and other website content provide general information and help organize a request. They do not independently inspect the job, create a binding price, guarantee availability, accept a booking, or replace direct confirmation from NewPath. A call, text, form submission, or assistant interaction is an inquiry until NewPath confirms the booking requirements described in Section 1.
11. Customer Authority and Third-Party Claims
The customer is responsible for claims arising from the customer’s lack of ownership or authority over items or property, or from the customer’s knowing failure to disclose prohibited materials or material safety conditions, except to the extent a claim was caused by NewPath’s own negligence or unlawful conduct.
12. Events Outside Reasonable Control
NewPath is not responsible for delay or inability to perform caused by severe weather, emergencies, government or building restrictions, road closures, disposal-facility closures, utility conditions, labor or equipment unavailability, or other events outside reasonable control. We will make a reasonable effort to communicate and reschedule when appropriate.
13. Governing Law and Severability
These Terms are governed by the laws of the Commonwealth of Virginia. If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
14. Entire Agreement and Changes
These Terms, together with the accepted written quote, text or email confirmation, invoice, and any specifically agreed scope details, form the agreement for the service. If a job-specific written term conflicts with these general Terms, the job-specific written term controls for that job.
We may update these Terms for future services. The version in effect when a job is booked will govern that job unless the customer and NewPath agree otherwise.
15. Contact Information
NewPath Junk Removal LLC
Email: info@newpathjunkremoval.com
Phone: (703) 544-7077
Service Area: Kingstowne, Alexandria, and nearby Northern Virginia communities
